Opinion

Ghosts in the machine: how to stop your digital workforce vanishing

The CEO of Airtm why so many remote and digital workers are disgruntled
By
By
Ruben Galindo

Your operations team is seeing an increase in missed deadlines. Your contributors are submitting less and project turnaround times are beginning to balloon. Your company once considered the flexibility of its remote teams one of its strongest assets, and now it seems like they are flighty and unreliable. Unfortunately, what you are finding out—and probably too late—is that the same attention to detail these individuals have been giving every delegated task should have been returned to them when deciding how best to pay them.

Why Your Top Talent is Leaving You on “Read”

Global gig workers have become an invaluable, integral, even irreplaceable asset to the daily operations and future growth of companies spanning every industry and enterprise. Companies that value a scalable and flexible workforce have been able to tap into a worldwide network of freelancers, enabling them to meet goals and hit deadlines no matter the time of day.

The best way for these companies to show their appreciation—or lack thereof—to the workers who make this possible is through their payment process. If your gig workers are disengaged, then the problem probably lies in how they are getting paid, or rather, not getting paid.

21st Century Talent with a 20th Century Checkbook

When businesses use outdated payment systems, gig workers around the world are left wondering when they’ll be paid or what currency will land in their account. Given the instability of some local currencies, by the time these wages do arrive, they may be valued considerably less than when the work was completed. These payment processing problems are costing companies big, especially in fast-paced industries, like AI, BPO, and anything with the word “digital” in it. This leads to millions in churn and disengagement. After all, your emails expecting them to do the work are being delivered at lightning speed. Funny how their money isn’t hitting their account with anything near the same speed and urgency.

While the work is in the 21st century, payment processes are stuck somewhere in 1997. This isn’t just annoying—it’s destructive. Studies show companies with transparent pay practices see a 27% drop in employee turnover. Workers who feel they’re being paid fairly are 50% less likely to quit.

Pay Isn’t a Perk. It’s a Retention Strategy.

In sectors like AI and BPO—where work moves fast, onboarding is expensive and expertise is gold—replacing a high-performing contractor costs far more than retaining one. And when workers trust your company to handle their earnings fairly? They stick around. They speak well of you. They might even go the extra mile.

While global payment delays, surprise fees, and currency chaos still rule the day for many international businesses, the good news is that it's fixable. With modern problems come modern solutions. Filling this need is what has cemented Airtm as the premier payment platform for the modern business, ensuring that global cross-border transactions can be executed in a manner that doesn’t cost employees hard-earned wages and doesn’t cost companies their most valuable asset: their people.

No Guesswork, Just Pay That Works

Instead of delays and mystery deductions, Airtm offers something refreshingly simple—dollar-backed payments using stablecoins. These solid, reliable digital dollars hold their value and ensure that workers’ wages don’t disappear in a black hole of volatile currencies and conversion losses.

More importantly, Airtm provides transparency. Freelancers and contractors can see exactly what they’re being paid, when the money will land, and how much of it they’ll keep. No more holding their breath or writing awkward “just checking on payment” emails.

For companies using Airtm, the upside is clear. No more spreadsheet clutter or chasing down manual disbursements. No more wasted time, like clients who told us their team lead was spending hours each week managing payments that could have been automated. No more dealing with contractors frustrated by slow transfers, costly currency conversions, or banks that don’t support their local accounts. With Airtm, companies can focus on scaling, not sorting out payments.

Available in over 190 countries, Airtm makes it easy to pay your most valuable digital workers, whether your teams are in Southeast Asia, West Africa, Eastern Europe, or Latin America. With over 500 withdrawal methods, they can access their money without the usual headaches, no matter where they are. It’s faster. It’s smarter. And best of all, it builds trust, especially in the Global South, a region too often overlooked, but home to some of the most vital, growing talent markets in the world.

Don’t Let Payments Be the Reason You Fall Behind

The global digital payments market is sprinting toward a $20 trillion valuation. Which means companies that still treat global payouts like a logistical afterthought are not just behind—they’re being lapped. The winners in the remote revolution won’t just be the ones who build the best products. They’ll be the ones who make it easiest to work for them.

If you’re relying on global talent and running a business in the digital age, then modernizing how you pay people isn’t optional anymore. Airtm is helping companies stop the churn, cut the nonsense, and finally treat payments as what they are: a trust-building, culture-defining, business-saving move.

Your workers did their part. Now do yours. Pay them better.

Written by
July 3, 2025
Written by
Ruben Galindo
CEO of Airtm
July 3, 2025